Frequently Asked Questions

DeskGame PH is a blockchain-powered online gaming platform specifically designed for the Philippine market. We offer 125+ games including slots, fishing games, card games, and live casino experiences.

Our platform uses provably fair technology with cryptographic verification to ensure transparent and fair gaming. All game outcomes are recorded on the blockchain, allowing players to independently verify results for complete transparency.

To get started, simply register an account, complete verification, make a deposit, and start playing instantly. Learn more about our features.

Yes, DeskGame PH operates under Curacao eGaming license #8048/JAZ with full PAGCOR regulatory acknowledgment, ensuring legal operations within Philippine jurisdiction.

We maintain strict compliance with all applicable gaming regulations and undergo regular audits to ensure fair play and player protection. Our platform is regularly reviewed by independent third-party organizations to verify game fairness and security standards.

Age restriction: Players must be 21+ years old to participate in any gaming activities on our platform.

Registration is quick and easy:

• Click the "Register" button on our homepage
• Provide your mobile number or email address
• Create a secure password (8+ characters with alphanumeric mix)
• Optionally enter a referral code for bonus activation
• Accept our terms and conditions
• Click "Create Account"

After registration, you'll receive a confirmation email/SMS. Complete your profile and KYC verification to unlock full account features and higher withdrawal limits.

Deposit Limits:

• Minimum deposit: 100 PHP (all methods)
• Maximum deposit: 500,000 PHP per transaction
• Daily deposit limit: 2,000,000 PHP

Withdrawal Limits:

• Minimum withdrawal: 200 PHP
• Maximum withdrawal: 500,000 PHP daily
• VIP Diamond members: 1,000,000 PHP daily

All limits are subject to your account verification level. Higher verification levels unlock increased limits.

We accept a wide variety of payment methods:

Traditional Methods:

• GCash (instant processing)
• PayMaya (instant processing)
• UnionBank (15-30 minutes)
• BPI (15-30 minutes)
• Other major Philippine banks

Cryptocurrency:

• USDT (TRC20/ERC20) - 2-5 minutes
• Bitcoin (BTC) - 3-10 minutes
• Ethereum (ETH) - 3-10 minutes
• Binance Coin (BNB) - 2-5 minutes
• Polygon (MATIC) - 2-5 minutes
• Solana (SOL) - 2-5 minutes

All cryptocurrency transactions benefit from blockchain verification and typically process faster than traditional methods.

Withdrawal processing times vary by method:

• Cryptocurrency: 3-10 minutes post-approval
• E-wallets (GCash, PayMaya): 15-30 minutes during business hours
• Bank transfers: 15-30 minutes during business hours, up to 2 hours during peak periods

Requirements:

• Complete KYC verification
• Satisfy 1x rollover requirement on deposits
• Minimum withdrawal: 200 PHP

VIP members enjoy priority processing and higher withdrawal limits.

Deposits: Zero fees on all deposit methods. The amount you send is the amount credited to your account.

Withdrawals:

• E-wallets (GCash, PayMaya): No fees
• Bank transfers: No fees for amounts over 1,000 PHP
• Cryptocurrency: Network fees apply (typically 1-5 PHP equivalent)

We absorb most transaction costs to provide the best value to our players. Any applicable fees are clearly displayed before confirmation.

Our provably fair technology uses cryptographic hashing to ensure game outcomes cannot be manipulated:

• Each game round combines a server seed (from us), client seed (from your browser), and nonce (round number)
• The combination is hashed using SHA-256 cryptographic algorithm
• The hash determines the game outcome in a verifiable way
• After each round, you can verify the outcome using our blockchain verification tool

This system ensures that neither we nor any third party can manipulate game results, providing complete transparency and fairness.

Try our provably fair games now and experience transparent gaming.

We offer 125+ premium games across multiple categories:

Hot Games (40+ titles):

• Super Ace - Popular slot with 96.8% RTP
• Coin Volcano Hold and Win - Jackpot slot with 5000x multiplier
• Starlight Princess 1000 - Magical multiplier game
• Midas Fortune - Golden touch slot
• Pinata Wins - Festive bonus game

Slot Games (20+ titles): Classic and video slots with various themes

Fishing Games (15+ titles): Interactive fishing experiences with multiplayer options

Card Games (20+ titles): Poker, baccarat, blackjack, and unique card games

Live Casino (10+ titles): Real-time dealer games including roulette, baccarat, and blackjack

All games are mobile-optimized and available in demo mode for practice.

Our games feature competitive RTP rates:

• Slot games: 96.5-98.2% RTP
• Table games: 97.5-99.5% RTP
• Fishing games: 96.8-97.8% RTP
• Live casino: Standard casino odds with transparent dealing

RTP rates are independently verified and published for each game. Our blockchain verification system ensures these rates are maintained consistently.

Higher RTP games typically offer more frequent but smaller wins, while lower RTP games may have larger jackpot potential.

Yes! Most of our games offer a "Play for Fun" or demo mode:

• 80% of slots and fishing games offer demo mode
• No registration required for demo play
• Full game features available in demo mode
• Virtual credits provided for practice
• Perfect for learning game mechanics and strategies

Demo mode is an excellent way to explore our game collection before playing with real money. However, progressive jackpots and some bonus features may not be available in demo mode.

Browse our games and try demo mode today!

New players enjoy generous welcome bonuses:

150% Welcome Bonus:

• Get 150% bonus on your first deposit
• Maximum bonus: 15,000 PHP
• Minimum deposit: 100 PHP
• 1x rollover requirement

Additional New Player Benefits:

• 50 free spins on selected slots
• Access to exclusive new player tournaments
• Personal account manager for first month
• Priority customer support

Wagering requirements vary by bonus type:

Deposit Bonuses: 1x rollover on bonus + deposit amount

Free Spins: 3x wagering on winnings

Cashback Bonuses: 1x rollover

VIP Bonuses: 0.5x-1x rollover depending on tier

Blockchain-exclusive Promotions: 0.5x rollover

All wagering requirements must be completed before withdrawal. Different games contribute differently to wagering requirements:

• Slots: 100% contribution
• Fishing games: 100% contribution
• Card games: 50% contribution
• Live casino: 25% contribution

Our VIP program has 9 tiers based on monthly wagering:

Tier Structure:

• Bronze: 0-10k PHP monthly wagering
• Silver: 10k-50k PHP monthly wagering
• Gold: 50k-200k PHP monthly wagering
• Platinum: 200k-500k PHP monthly wagering
• Diamond: 500k-1M PHP monthly wagering
• Diamond Elite: 5M+ PHP monthly wagering

VIP Benefits:

• Cashback escalation (0.5%-1.5%)
• Birthday bonuses up to 10,000 PHP
• Personal account manager
• Priority withdrawals
• Monthly crypto airdrops
• Exclusive tournament access
• Higher withdrawal limits

Absolutely! We employ multiple security layers:

Data Protection:

• 256-bit SSL encryption for all data transmission
• ISO 27001 certified security infrastructure
• Regular third-party security audits by CertiK
• DDoS protection via Cloudflare

Financial Security:

• Multi-signature cold wallets store 95% of crypto reserves
• Segregated player funds from operational funds
• Real-time fraud monitoring systems
• Two-factor authentication (2FA) support

Account Security:

• Mandatory KYC verification
• Device fingerprinting
• Suspicious activity monitoring
• Automatic session timeouts

We never share your information with third parties without consent. Learn more about our security features.

Our award-winning support team is available 24/7 through multiple channels:

Live Chat:

• Fastest response time (average 90 seconds)
• Available directly on our website and mobile app
• Support in English, Tagalog, and Cebuano

Email Support: [email protected]

• Average response time: 30 minutes
• Detailed responses for complex issues
• Attach screenshots and documents

Social Media:

• Telegram: @DeskGamePH_Official
• Facebook Messenger: @deskgameph
• Twitter: @deskgameph

VIP members receive priority support with dedicated account managers.

We provide comprehensive responsible gaming tools:

Deposit Limits:

• Daily, weekly, and monthly deposit caps
• Customizable limits in your account settings
• Instant activation with 24-hour cooling period for increases

Session Controls:

• Session time reminders
• Automatic session timeouts
• Reality checks with spending summaries

Self-Exclusion:

• Temporary exclusion (24 hours to 30 days)
• Permanent self-exclusion
• Cool-off periods
• All enforced via smart contract immutability

Additional Tools:

• Loss limits
• Wagering limits
• Account history and spending analysis
• Self-assessment questionnaires

All tools are easily accessible in your account settings under "Responsible Gaming." We also provide links to professional help organizations.